Outstanding Customer Service
Communication is one of the most important factors that influence success. How well we relate to others and how positively others perceive us is paramount in the customer service industry. Misunderstandings result in lost sales and clients going elsewhere.
Win The Room’s training combines concepts developed through years of research along with strategies, techniques, and tools that provide exactly what you need to communicate effectively in any client-facing situation. Learn to effectively manage needs and resolve conflict with active listening, empathy, problem-solving, and clear communication.
Before the training or coaching begins, there is a preparation phase, followed by an action plan to help guide the implementation of the learning.
In-Person
Virtual
Richard Wolfe, SVP of Sales at Fluor
“The Win The Room team exceeded our expectations, and we have retained them to work with our sales team quarterly. We recommend WTR unequivocally.”
Linda C. Williams, CRO, Belmar Pharmaceuticals
“ My leadership team talked about how much they enjoyed the workshop. I am so thankful that I found Win The Room. I highly recommend them.”
Some of the training topics:
Emotional Intelligence
Achieve clear communication
Emotional Triggers and how to manage stress
Understanding the needs of your customer
How to create clarity using the KUBA (Know, Understand, Believe, Act) model
How to get more buy-in
How to create a win/win situation
Communication: Verbal, Tone, and Body Language
Maslow’s Hierarchy of Needs
The power of paraphrasing to improve understanding
Manage and resolve conflict
Handle hostility
Email and social media support
Provide constructive feedback
Empathy and building trust
Asking the right questions
Active Listening
How to manage your emotions during stressful situations
How to identify other people’s communication styles and adjust yours
Here's what you can expect from us.
Cutting-Edge Methods: We continuously update our techniques, using the latest research and technology, to ensure you get the most effective training.
Personalized Approach: We know that everyone's path to success looks different. Our programs are tailored to your unique needs, goals, and style, empowering you to lead and communicate with confidence and authenticity.
Actionable Strategies: We provide practical strategies and actions you can implement immediately for measurable results.
Want to know more about our engaging Corporate Instructor Led Training and Executive Coaching Programs? Get in Touch.
